The Gaming Messaging and Communications Platform automates messaging out to wireless devices when gaming events are triggered, like payout and drinks requests.
Workflow configurations allow staff to respond to events efficiently, escalating to other staff and management as well prioritising events based on the patron's membership level and type of event.
Detailed analytics are accessible by management teams to determine busy periods and average response times. This will assist in measuring staff performance and your patron's overall experience.
Natively integrate directly to all Gaming Loyalty systems, to capture all events and assign specific workflows to improve staff performance and optimise efficiency. It will also integrate to real-time event interfaces to expand on the system’s functionality even further, allowing targeted customer service to your patrons, including prioritising higher tier memberships.
Processes and Workflows
The process worker engine is extremely sophisticated and can be configured anyway you would like to see your workflows processed within the business. These processes can be escalations to other staff, or notifying teams based on events meeting a certain criteria or threshold. Staff members are grouped in a role-based setup, to allow specific events being actioned by nominated roles, such as VIP alerts.
All events are processed and logged through the database giving you full access to your data, allowing you to process real-time reports and analytical information. Authorised users will be able to generate reports through the portal and save to PDF or print as required. Additionally, you can schedule automated reports to be emailed direct to your email address to save you time.
- Full Gaming logs
- Staff response times
- Customer waiting times
- Hourly breakup showing total calls including response times
- Daily and weekly logs
- Staff efficiency scoring
- Plus, more granular reports can be developed based on your business requirements
Staff can be assigned to any event in any location, based on the role they are nominated for.
Reports and statistical data is available to authorised users to generate real-time data for better informed business decision making. Analytics data will show staff performance, locations, events and response times.
Bring your system into the new age with the latest technology with full smart-device integration. Staff can receive messages on their phone, accept/reject calls and perform additional workflows as required.
Alphanumeric pagers are still a reliable and easy way to receive messages anywhere on site. Large font sizes and bright backlights will help staff to read messages quickly, even in dull lighting areas.
Some events are higher priority than others. This system will give you the ability to prioritise calls over others, such as a VIP arrivals. Priorities can be based on the Membership tier level of the patron at your venue.
Each event triggered has it's own workflow and escalation path. This will ensure that all events are processed quickly and efficiently, with additional notifications as required.
The solution can be designed in a fully high availability setup, ensuring the system stays functional at all times with full monitoring and notifications if any issues arise.
All storage for configuration and logging is done via SQL Server. It can be hosted on any environment, from SQL Server Express to a full SQL Server Enterprise Cluster, with additional storage into your data lake.