Hospitality Staff Messaging, Workflows & Reporting
PulseLive Integration, Messaging & Reporting System
The PulseLive platform connects people with purpose to create safe, productive and customer centric workplaces.
Empower and optimise the workforce
The PulseLive Integration, Messaging and Reporting System is an intelligent and automated communications and workflow management platform. PulseLive performs as the brains behind venue communications and is the hub to integrate disparate systems and services into a single view.
Nominated events trigger automated real-time alert notifications to service staff to action. These configurable, automated workflows pre-determine the right staff to respond to events, optimising the workforce and improving operational efficiencies.
Enhance the customer experience
PulseLive is the platform of choice for hospitality, designed to improve communications and connect service teams to deliver exceptional customer experiences, encouraging repeat patronage and loyalty.
The value of PulseLive Integration, Messaging & Reporting System for Hospitality
Dynamic Staff Assignment
Staff can be assigned to any event in any location, based on the role they are nominated for.
Reports and statistical data is available to authorised users to generate real-time data for better informed decision making. Analytics data will show staff performance, locations, events and response times.
Bring your system into the new age with the latest technology with full smart-device integration. Staff can receive messages on their phone, accept/reject tasks and perform additional workflows as required.
Alphanumeric pagers are still a reliable and easy way to receive messages anywhere throughout a venue. Large font sizes and bright backlights help staff to read messages quickly, even in dull lighting areas.
Some events are a higher priority than others. PulseLive functionality enables staff the ability to prioritise calls over others, for example medical emergencies.
Custom Designed Workflows
Each event configured has it's own workflow and escalation path to ensure all events are processed quickly and efficiently, with additional notifications to management or as required.
High Available Architecture
PulseLive can be designed in a high availability setup, ensuring the system stays functional at all times with full monitoring and notifications if an issue arises.
SQL Server Database
All storage for configuration and logging is done via SQL Server. It can be hosted on any environment, from SQL Server Express to a full SQL Server Enterprise Cluster, with additional storage into your data lake.
Discretely trigger a workflow at the touch of a button in the event of a security incident to notify personnel for immediate action.