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Digital Rating System

Improve the customer experience with real-time alerts and notifications.

Capture customer feedback in real time

Customer Satisfaction measures how satisfied/happy customers are with the service or goods they have received. Technology has made this feedback simple to integrate into existing processes and easy for customers to use. Use valuable insights and turn them into actions to improve customer satisfaction and ensure customers are receiving the service they expect.

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Digital Rating System Workflow

1. A customer approaches the digital rating system and presses the appropriate smiley / sad face to represent their experience in the venue.

A text box is displayed to enter specific details of service issues. 

A workflow is triggered to service staff to attend to the customer via notification to a pager, text message etc

Generate metrics and analytical data on guest waiting times to improve staff performance and efficiency.

Rich real-time analytical data for customer service improvements

Discover opportunities to improve customer satisfaction and respond to service issues quickly.

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Talk to a Technology Specialist today

Request a live chat, call or product demonstration to learn more about how AAC Solutions can advance the technology in your business.

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