Gaming & Casino
Messaging, Workflows & Reporting
PulseLive Integration, Messaging & Reporting System
The PulseLive platform connects people with purpose to create safe, productive and customer centric workplaces.
Empower and optimise the workforce
The PulseLive Integration, Messaging and Reporting System is an intelligent and automated communications platform. It performs as the brains behind the business and customer service communications and is the hub to integrate disparate systems and services into a single view.
Configurable, automated workflows optimise the workforce by improving efficiencies. Real-time alert notifications are triggered in response to nominated events to provide a more cohesive service team and improve the customer experience.
The value of the PulseLive Integration, Messaging & Reporting System
Dynamic Staff Assignment
Staff can be assigned to any event in any location, based on the role they are nominated for.
Reports and statistical data is available to authorised users to generate real-time data for better informed decision making. Analytics data will show staff performance, locations, events and response times.
Bring your system into the new age with the latest technology with full smart-device integration. Staff can receive messages on their phone, accept/reject calls and perform additional workflows as required.
Alphanumeric pagers are still a reliable and easy way to receive messages anywhere on site. Large font sizes and bright backlights will help staff to read messages quickly, even in dull lighting areas.
Some events are higher priority than others. This system will give you the ability to prioritise calls over others, such as code blue events.
Custom Designed Workflows
Each event triggered has it's own workflow and escalation path to ensure that all events are processed quickly and efficiently, with additional notifications as required.
High Available Architecture
The solution can be designed in a high availability setup, ensuring the system stays functional at all times with full monitoring and notifications if any issues arise.
SQL Server Database
All storage for configuration and logging is done via SQL Server. It can be hosted on any environment, from SQL Server Express to a full SQL Server Enterprise Cluster, with additional storage into your data lake.
Discretely trigger a workflow at the touch of a button in the event of a security incident to notify personnel for immediate action.